Centre Policy

Payment
  • Payment methods: cash or cheque.
  • Cheques should be made payable to THE WORD SHOP.
  • All one-hour lessons are at the flat rate of HK$150
    (From September to June). Payment should be made at
    the beginning of each term. No discounts are offered.
  • A trial lesson is HK$150 and non-refundable.

Refund
  • The Course Material fees (if applicable) are
       non-refundable.
  • After enrolment, refunds will only be made if there is a
    change in schedule (and the students decline the
    revised arrangements), or if the class is cancelled.
  • Refunds will be made within one month after request
    for refunds.

Absence & Make-up Class
  • No make-up lesson for absence without notice. Credit
    will only be given for 1 notified absence per month. An
    early notice must be given to the centre when
    students are on leave or absent in order to claim
    credit lessons in the following term.
  • Notice of general absence must be given 2 days
    before the lesson.
  • Notice of medical absence must be given at least
       2 hours before the lesson starts.
  • All make-up classes are non-refundable.